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FREQUENTLY ASKED TEMPLATE QUESTIONS:

1. What are the advantages of purchasing a website style template?

The major advantage is price - you get a high quality design for just a fraction of the real design cost (£2000-£5000 to design from scratch).  Style templates are ideal if you or someone you know has some web or DTP skills. It will knock at least 2-3 weeks off the total design time (the same is true if you purchase a website design package from us or our partners .

2. What do I receive when I order a style template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) todownload .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.

You will need unzipping software to open the .zip archive. Windows users are receommend to www.HotScripts.com or www.WinZip.com.  Mac users may visit www.StuffIt.com.

3. In what formats are your style templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Adobe (Macromedia) Dreamweaver and Microsoft FrontPage.

4. What am I allowed and not allowed to do with the style templates?

You may: 

  • Build a website using the template in any way you like.

You may not: 

  • Resell or redistribute templates (like we do).
  • Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
  • Make more than one project using the same template (you have to purchase the same template once more in order tomake another project with the same design)

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase at the low Price means that other people can buy the template you have chosen some time later,

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs thetemplate is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. Why would I want to pay the unique buy-out price?

Because if you are marketing a unique brand or business there is a real possibility that for our most popular templates that another business - or maybe even a competitor will buy the same template - in reality it's just a small chance the two would look the same, but if you really want to protect the look of your brand, shop, or business the buy-out price is the solution

7. How many websites can I make from a style template?

A single purchase of a style template allows you to it the template as many times as you need for one single website. You can hasve as many domains ponting to to it as you like but if you want to make more than one website from it you need to buy another license.

8. Can I pay a timed subscription to download all designs?

Sorry, we do not provide membership based services.

9. I would like to pay by cheque/check - is that possible?

Please use MoneyBookers payment option for template and international web design purchases, they accept payment by cheque.   UK website and SEO packages - please call 07753 958687 for more info

10. Is there any return policy?

Since our company is offering non-tangible irrevocable digital goods we do not issue refunds after the product is shipped (or delivered for design services), which terms you agree to by making any purchase at this site.  Please make sure that you`ve carefully read `sources available` section in terms and conditions.  Exceptions are only made when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

11. I paid for a style template but haven`t received the download info.

In this case please contact our Billing Department via Online Support Chat or e-mail billing@template-help.com. with your transaction details

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department.

13. Can I reactivate my download link after it deactivates?

Yes. Please contact our Billing Department and they will reactivate your link.

14. The style template I wanted is not available on the site any more.

We are very sorry the template has been bought-out at the Unique price. Look for similar templates in our collection!

15. How can I modify a template to suit my particular website?

Please visit our Help Center Section to get detailed information.

16. Are your style templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.Please check the `sources available` field in the template preview window.

17. What is Adobe Photoshop?

Adobe Photoshop is the world`s most popular graphics editing package. You can find more info about Photoshop and download afree trial version at Adobe website.

18. What software do you recommend for making HTML?

We think that Macromedia Dreamweaver is the best - that's what we use!.

19. How can I modify Flash portion of the style template?

You need to use Adobe FlashBuilder to edit animated part of the template.

20. I open the flash fla file and get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install Flash MX2004 or Flash 8 (check the template software requirements ) to edit the file.

21. Can I edit Flash style template in Swish?

No. Our Flash templates can be edited only with Adobe FlashBuilder

22. Can I change the pictures on website with my own pictures?

Yes, you can change anything you like.

23. Where can I find stock photos to add to my style template?

We use and recommend  Royalty Free Images at Can Stock Photo.

24. Can I contact the style template designer?

Sorry, our corporate policy prohibits direct contacts with template designers working under contract with us.

25. Can I use your style templates to develop websites for my customers?

Yes please! Our service is perfectly suited for web designers who want to offer their customers a high-quality design and also save time and money. Each template comes with a ordinary or exclusive licence for single use on one website project (one domain name).

26. Can I put style thumbnails on a website so clients can choose?

Yes, of course.

26. Why is the Website & SEO Package restricted to UK customers?

The SparkleDESIGN web design team understands and specialises in SEO for UK websites only. For our international customers requiring web design please choose the web design service from our international partners TemplateTuning.